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CompuCom Field Service Technician I in Longmont, Colorado

Field Service Technician I

Ref No.: 20-01728

Location: Longmont, Colorado

Denver, CO

e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

* * * Contract to Hire Opportunity * * *

This position is for the Denver Metro area and Northern Colorado. A candidate who lives in the Longmont CO area would be ideal.

The Field Service Tech will be running break-fix cases in N. Colorado. Estimated daily miles would be 60 -70 miles. These service calls would be for retail big box stores and 24-hour convenience locations. WE would like to see a minimum of 5 years of experience in break-fix for POS and printers.

  • This is a driving position which requires a DMV background check to be completed

  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy

Candidate must be a SELF-STARTER and a team player. They need to be someone who reaches out to the team looking to help anyone with a heavy load. In addition, this role requires willingness to spend time on the phone with other techs to assist with difficult problems.

The work schedule will start out at Mon-Fri, 9 AM to 6 PM. This could easily evolve to one weekend day so the schedule would change to accommodate that weekend day. There is on-call that goes for a full week Mon at 6P through the following Mon at 9A. This is on a rotating basis, and there would be a backup on-call to assist the current on-call tech if necessary, and that is for the same Mon - Mon schedule. Overtime does happen but hopefully, with the addition of this person, overtime would be limited.

Overview:

  • Technician will travel to each client’s location to provide service

  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)

  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers

  • Works under general supervision

Required Qualifications:

  • Strong printer break-fix experience

  • Point of Sale experience a major plus

  • Retail experience as well as retail and network certifications a plus

  • 5+ years of experience supporting desktops, laptops, and printers

  • Customer service experience required

  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Interpersonal skills needed to interact with a wide range of users and environments

Basic Needs / Haves:

  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)

  • Ability to lift and move IT equipment

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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