Lowe's Night Operations Department Supervisor in Lakewood, Colorado
Purpose of Role
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Department Supervisor, this means:
Removing barriers, addressing inefficiencies, and enabling staff to provide the best service.
Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
The Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end or back-end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability. To be successful, the Operations Department Supervisor must collaborate and communicate with other Department Supervisors and ASMs to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. The Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
May participate in interviews and provide input into selection decisions for new associates in assigned area.
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary.
Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed.
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities.
Empowers others to make decisions while providing guidance when necessary.
Provides recognition for accomplishing goals and demonstrating effective behaviors.
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
Strong working knowledge of Microsoft Office.
Experience supporting front-end or back-end operations in a retail environment.
Experience in customer service role.
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Job ID: 1739017BR
Line of Business: Store
Job Category: Store Operations
Department: LWSSTRNight Ops
Employment Type I: Regular
Employment Type II: Full time
Location #: 1903
Location Name: Lakewood, CO
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.