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Rise Broadband Technician, Installation and Repair II in Golden, Colorado

The Installation and Repair Technician I is the face of Rise Broadband servingas the front-line representative and a key member of our service-orientedteam. Responsibilities include completing installs, disconnects,reconnects, add-ons, changes, and troubleshooting telephone andhigh-speed Internet services at customer locations while regularly climbingladders and working on rooftops.Essential Duties/ResponsibilitiesWorks outside or inside customer's home or business to completeinstallations and repairs.Regularly climbs ladders and works on rooftops while performing installationsand repairs.Troubleshoots by attempting to identify and remedy sources of internet,video and telephone service or customer-perceived problems.Prepares for daily work assignments by requisitioning equipment and suppliesfrom warehouse, and stocking vehicle as needed.Maintains company truck and other equipment per service requirements andsafety guidelines.Drives company truck between office and/or home, warehouse, and worksites in a safe and courteous manner, and in accordance with all laws andcompany policies.Communicates with Dispatch and monitors provided software throughout the dayfor information regarding changes to work schedule and for information aboutcurrent installation.Interacts with customers in a professional, courteous manner including whenresponding to escalations and repeat customer concerns.Completes basic performance testing and setup of installed services,including PC, Local Area Network, and/ or functionality of Voice overInternet Protocol telephone equipment.Educates customers on the features and functionality of installed products.Promotes Rise Broadband services to generate new accounts, service upgradesor additional services by explaining the advantages of additional products andservices.Explains waivers, agreements, and customer release forms.Cleans work area upon completion of job.Participates in team meetings as scheduled.Applies knowledge and skills acquired through training to relevant aspects ofwork activities.Completes paperwork accurately, and reports and records work order statusupdates as required through various methods or media.Regular, consistent and punctual attendance required. Works on regularlyscheduled days as well as unscheduled days and beyond regular work hours dueto customer or operational demands, as needed.Follows all Company standard procedures, policies and safety practices inthe course of performing work activities.Performs other duties as assigned.Job RequirementsHigh school diploma or GED equivalent preferred; post-high school educationa plusMinimum 18 years of ageValid state driver's license and acceptable driving record in accordancewith Company's Motor Vehicle PolicyExcellent customer service, time management, and decision-making skillsWorking knowledge of PC and MS Office productsComtrain certification a plusBilingual in English/Spanish a plusSelf-motivated; ability to work independently with limited supervision tocomplete tasks, respond to department requests, collaborate with others toutilize resources, and apply knowledge to identify quality solutionsAbility to interact and communicate appropriate information to customers andteam members in a professional mannerAbility to effectively maintain professional appearance and demeanor in avariety of work environmentsAbility to read and interpret technical information, such as repairmanuals, parts books, etc.Basic understanding of electronics, connectivity conceptsAbility to work required shifts and overtime (as necessary)Ability to travel and provide service in assigned geographyWorking ConditionsEmployee is constantly required to stand, walk, use hands to handle orfeel objects, tools or controls and reach with hands and arms. Must possessphysical conditioning and stamina to climb heights up to 500 feet and performphysically demanding tasks at such heights. Must be able to frequently climb aladder and work in an elevated position. On a constant basis,