Vail Resorts Lead Service Technician - Full Time - Year Round - Epic Mountain Gear - Frisco, CO in Frisco, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsible for including (but not limited to) performing quality tunes and repairs to customers’ equipment. Write up accurate work orders and prioritize work in an expedient manner. Assist with store operations and generating sales. Supervise and direct the Technician staff.

  • Service and repair customer merchandise according to established guidelines

  • Complete accurate work orders and prioritize work in an expedient manner

  • Determine customer equipment needs, assist in generating sales

  • Provide customers with highest level of service by serving as a knowledgeable resource to customers and co-workers

  • Adhere to all company policies and guidelines

  • Remain current on industry products and trends, and demonstrate knowledge of products

  • Protect company assets through loss prevention techniques

  • Maintain all company paperwork according to policy Communicate with store management to achieve a seamless customer experience and maximize profitability

  • Train, lead and manage associate technicians

  • Identify shop supply needs

  • Manage work order flow to completion

  • Maintain equipment and identify equipment proactive servicing needs

  • Maintain a clean and safe work area, adhere to all safety procedures

  • Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to

Epic Mountain Gear , located in the Basecamp Shopping Center in Frisco, is the ultimate luxurious go to “ski” shop for anyone on their way to an epic mountain adventure. We carry all the best high-end brands (KJUS, Stockli, Mountain Force, Burton, Oakley) as well as rugged mountain bikes to sturdy stand up paddle-boards. We are busy year-round and set the standard for extraordinary customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. Learn more at www.vailresortscareers.com at http://www.vailresortscareers.com/ .

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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