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Acara Solutions Regional Maintenance Manager in Denver, Colorado

Job DetailsNameRegional Maintenance ManagerCity DenverState CO, United StatesJob ID8030Job DescriptionJob SummaryThe Regional Maintenance Manager is responsible for supervising the operationsof a single family rental home maintenance department including oversight ofMaintenance Supervisors, Maintenance Technicians, Customer ServiceRepresentatives (FS) and vendors. This position ensures that the overallphysical aspects of the properties and the experience of residents meetsCompany standards and all applicable laws. Associates in this position willspend a portion of their time in the field visiting properties within theassigned region and managing a team of Maintenance Technicians.Essential Job Duties and ResponsibilitiesRecruit and hire all Maintenance Technicians and Maintenance Supervisors fortheir regional team.Directly supervise the Maintenance Technicians and/or MaintenanceSupervisors to ensure work order duties are performed to satisfaction. Providecoaching and performance management where needed.Manage Maintenance Technicians' schedules, training and equipment,overtime, mileage reimbursement and work expenses.Ensure Maintenance Technicians are appropriately scheduled for processing workorders through a third-party dispatch vendor by providing oversight,feedback and manual adjustment of technician schedules.Ensure all maintenance activities performed in the field are properly trackedby technicians in the appropriate systems of record.Review and approve scopes of work and pricing for contracted repairs up toapproval threshold and ensure appropriate approvals have been given beforework is performed.Assist in the identification, onboarding and coordination of localcontractors as needed to supplement an internal maintenance technician team.Liaise with property management staff to develop an effective, proactiveteam which works together to achieve objectives.Review and understand company maintenance reports, identify improvementopportunities and drive performance improvement.Train Maintenance Technicians in administrative procedures, repairtechniques, and company policies.Report and monitor maintenance deficiencies and equipment failure trends.Ensure technicians utilize and adhere to preventive maintenance programs andprocesses.May conduct field visits to resolve challenging resident service issues.May act as technical expert to guide maintenance technicians in completion ofrepairs.May be involved in approval of contractor invoices for payment.Attend company-provided training for supervision and individual development.Comply with all Company policies, applicable health and safety rules andregulations, as well as applicable local, state, and federal laws.Other duties as assigned.Skills/Specialized KnowledgeAbility to read, write, understand, and communicate in English;multi-lingual a plus.Ability to use a personal computer and proficiency in Microsoft Outlook,Microsoft Word and Microsoft Excel, as well as tracking systems andwillingness to learn new software systems.Ability to use general office equipment, such as telephone, fax machine,printer, copier, and key track system.Excellent customer service and interpersonal skills; ability to relate toothers.Excellent verbal and written communication skills.Strong organizational and time-management skills.Ability to perform basic mathematical functions.Ability to read and comprehend budgets.Comprehension of federal fair housing laws and any applicable local housingprovisions.Ability to multi-task, make quick and effective decisions, and analyze andresolve problems.Ability to cope with and defuse situations involving angry or difficultpeople.Ability to negotiate, influence and gain consensus.Ability to successfully delegate, manage a team, conduct interviews, andtrain others.Ability to set and meet goals and consistently meet deadlines.Ability to maintain flexibility and creativity in a variety of situations.Ability to maintain confidentiality.Ability to