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Mobile Communications America, Inc. Master Field Technician in Denver, Colorado

Company Overview:Mobile Communications America, Inc. (MCA) is the leading provider ofwireless communication solutions that enhance safety, security and operatingefficiency. MCA provides a full suite of turn-key systems including two-wayradio, video, SCADA, dispatch, mass notification, and point-to-pointwireless communications- to public safety, commercial, educational andgovernmental entities across the nation. As the largest Motorola serviceprovider and largest manufacturer's rep in the nation, MobileCommunications America grew from 70 employees in 2013 to almost 850 employeestA component of our business that embodies the MCA advantage is our "servicefirst DNA" culture. MCA offers customers a complete portfolio ofprofessional services, installation services, and ongoing maintenanceservices. This commitment to service goes beyond our customers to encompassour employees, partners, shareholders and communities.Position Summary:Mobile Communications America is seeking an experienced RF Master FieldTechnician based out of our Denver, CO office. The individual in this rolemust be able to rapidly diagnose and correct issues and concerns at customeror other remote sites and in the service shop facility. The Field Technicianwill be responsible for addressing concerns including, but not limited tomobile products, portable products, paging, base stations,repeaters, and remote products.Primary Duties and Responsibilities:* Service accounts by analyzing work orders; planning daily travelschedule; investigating complaints; conducting tests; resolving problems.* Establish service by studying system requirements; ordering and gatheringcomponents and parts; completing installation; performing acceptance tests.* Maintain rapport with customers by examining complaints; identifyingsolutions; suggesting improved methods and techniques; recommending systemimprovements.* Keep personal equipment operating by following operating instructions;troubleshoot breakdowns; maintain supplies; perform preventivemaintenance; call for repairs.* Document service and installation actions by completing work tickets,reports, logs, and records.* Maintain customer confidence by keeping service information confidential.* Update job knowledge by participating in educational opportunities; readprofessional publications.* A ssist with mobile installations upon demand.* Participate in after hours, on-call service schedule.Ideal candidate should have the following skills, experience and education:* 8+ years Service Technician experience in diagnosing, repairing,programming, and installing equipment in the 2-way radio wireless and /orcommunication field.* Extensive knowledge/understanding of 2-way radio theory, RF propagationcharacteristics at various frequency bands and communications systems.* Previous networking experience a plus.* Ability to interpret schematics, blueprints, and diagrams.* Knowledge of battery backup systems, base stations, repeaters,multicouplers and duplexers, basic TCP/IP principles and NIC programming.* Proficiency in setup and program routers and switches, set up VLAN's andVPN's* Operate various test equipment including but not limited to, spectrumanalyzers, system analyzers, watt meters, TDR's, FDR's, and multi-meters.* Knowledge of audio, RF, digital, and microprocessor electroniccircuits found in communications equipmen t at the component level.* 2 year Associate degree in Electronics Technology or equivalent.* CET Certification* Proficiency with MS Office Suite, such as Microsoft Word and Excel.* Candidates must possess clean driving record and valid driver's license.Working Conditions:The physical environment requires the employee to work both inside and outsidein heat/cold, wet/humid, and dry/arid conditions.Physical Requirements:While performing the duties of this job, the employee is required tostand, walk, sit, use hands to finger, handle, or feel objects,tools or controls; reach with hands and arms; climb stairs; talk orhear, utilize per