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Shimadzu Scientific Instruments Inc. Life Science Service Specialist in Denver, Colorado

DescriptionLife Science Service SpecialistWestern USA RegionShimadzu Scientific Instruments is one of the largest suppliers of analyticalinstrumentation, physical testing, and environmental monitoring systems inthe world. Our products include Gas Chromatographs, Liquid Chromatographs,Mass Spectrometers, Total Organic Carbon Analyzers, UV-VisSpectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, andUniversal Testing Machines. In 1975, SSI Corporate Headquarters wasestablished in Columbia, Maryland and we currently have ten regional officescoPOSITION SUMMARY:The individual in this position is responsible for a wide variety of servicerelated support functions including, but not limited to, the repair,maintenance, and installation of assigned Biotech products. The impliedBiotech products are but not limited to; AXIMA MALDI, MALDI 7090, MALDI8020, PPSQ, PERFINITY LC, LABNIRS, LIGHTNIRS, IM-LAYER andCLAM/C2MAP. Additionally, responsibilities include the training andsupport of field and less experienced personnel as well as other relatedduties that may be assigned from time to time.This position is responsible for the repair, maintenance and installation ofassigned Biotech products sold by Shimadzu Scientific Instruments anywherewithin our market area as required.ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:The repair, maintenance, and installation of those products sold byShimadzu Scientific Instruments or its representatives anywhere within thecompany's market area.Providing technical training to customers, service and technical supportpersonnel.Accurate documentation and reporting of all repairs and product failures andwhen applicable providing design change and improvement recommendations.Developing preventative maintenance procedures for assigned products asrequired.The review of parts usage and recommendation of repair parts stocking levelsfor assigned products.The maintenance and control of repair parts inventories within theposition's assigned region in accordance with the administrative policies asdefined by the Service Center at corporate.Providing customers and field personnel with necessary telephone technicalsupport, repair parts shipments and documentation required to effectinstrument repairs, maintenance, and installations.Must travel by air and drive as required.Must travel overnight, as the position requiresAccurate and timely submission of all necessary paperwork and reports.SCOPE:This position's primary focus is to provide quality, efficient service toour customers and to support the other Service, Technical Support, andSales and Marketing staff in performance of the same.KNOWLEDGE REQUIREMENTS:CASUALWORKINGTHROUGHShimadzu ProductsShimadzu OrganizationCustomer RelationsReport PreparationComputer LiterateElectronics KnowledgeBiotech Product KnowledgeOrganizational SkillsPROBLEM SOLVING REQUIREMENTS:Incumbent must be proficient at effectively and efficiently troubleshootingand repairing instrument problems, performing installations, andproviding, when necessary, customer and staff training.EDUCATION AND/OR EXPERIENCE REQUIREMENTS:An associate's degree in Electrical Engineering or Technology is required,