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Xcel Energy Services, Inc. IT Operations Supervisor - INOC Job in Denver, Colorado

Location(s): CO - DenverAre you ready to take your leadership potential to the next level with agrowing Fortune 500 company? Xcel Energy is at the leading edge of anindustry that is changing quickly. We're seeking dynamic, proven leadersto help guide us into this exciting energy future. If you're looking to leadat a company that is committed to excellence, safety and environmentalstewardship, with plenty of room to grow, consider a position at XcelEnergy.We also invest in our leaders. From specific programs for new andaspiring leaders to just-in-time resources to support the seasoned manager,we provide development for any stage of their career.Position SummaryThe IT Operations Supervisor is responsible for operational IT servicespertaining to their respective domain. They will lead the team and oversee dayto day activities of their assigned operation. They will coordinatecross-organizationally to support changes that impact their operation, andthey serve as a coach and escalation point for their teams on outages andproblems. They report operational risks, and support service restoration.Essential ResponsibilitiesOperations Management: Maintain and enforce support procedures. Maintain ITknowledge base information. Oversee, measure and assess performance ofservices provided by the team. Report performance outcomes and risks, withrecommended actions. Lead efforts to identify and deploy continuous processimprovement. Serve as an escalation point for service and/or problemresolution. Forecast and manage expenses to budget.Leadership: Lead and manage the performance and development of staff. Leadpriorities and manage work performance of staff and managed contractors.Provide leadership as needed across multiple sites, and in alignment withUnion or other contracts. Schedule resources to workload.Service Lifecycle: Manage demand for services as it pertains to IT Strategicpriorities. Work cross-organizationally to ensure Capital investments haveproper engagement from the team for delivery and operation.Subject Matter Expert: Provide expert working knowledge of respective domainto team. Stays abreast of industry and technology trends.Minimum RequirementsBachelor's degree in Technology, Science, Business or related field,or 4 years of experience equivalent to the position.Two years of prior people leadership experience.Five years of related functional experience.Strong communication skills, effective with varying organizational levelsand skill sets.Strong Relationship Management and collaboration skills, with a track recordof working as one team cross-organizationally to drive innovation and businessresults.Knowledge of technical products within the operational domain.Experience effectively managing system or equipment change deployment.Demonstrated ability to handle multiple activities simultaneously.Demonstrated ability to develop effective working relationships with diversework groups.Able to work in accordance with service operation schedules.Familiarity with ITIL and/or other formal service management practices.This position requires a behavioral assessment prior to being considered foran interview._______________________________________________________________________________________________As a leading combination electricity and natural gas energy company, XcelEnergy offers a comprehensive portfolio of energy-related products andservices to 3.4 million electricity and 1.9 million natural gas customersacross eight Western and Midwestern states. At Xcel Energy, we strive to bethe preferred and trusted provider of the energy our customers need. Ifyou're ready to be a part of something big, we invite you to join our team.Posting Notes: CO - Denver || CO - Denver || United States (US)|| Customer And Innovation || 56765:IT-Network Operations ||Full-Time || Non-BThe anticipated starting base pay for this position is: $72,100 to$102,433 per year to see our benefitsRequisition Number: 30791Individuals with a disability who need an accommo