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Transform SR LLC HVAC Service Tech II - Denver, CO in Denver, Colorado

HVAC Service Tech II - Denver, CO1001648BRThe HVAC Service Technician is responsible for providing timely and qualityrepairs of customers' products (Heat Pumps, Heating Ventilation and AirConditioning, Gas and Oil Furnaces and Boilers) while maintaining thehighest level of customer service. Additionally, this position promotes andsells additional products and services that directly impact the profitabilityof the Company.JOB SCOPE: Responsible for improving and maintaining high and acceptableperformance metrics and productivity goals; achieving targeted qualityscores; and maintaining targeted material, labor and service costs as setforth by management.Transformco Home Services - Sears Home Imp ProdRepair/InstallationEmployment CategoryRegular, Full-timeSears Req TypeHourlyResponsibilities/Skills/Experience RequirementsJOB DUTIES/RESPONSIBILITIES:* Performs timely and quality repairs in resolving customer complaints andprovides direction and mentors Preventative Maintenance Check Technician asapplicable.* Diagnoses and repairs appliances and equipment in the customer's home andgives the customer an accurate estimate of the cost of repair if applicable.* Maintains high level of customer satisfaction through efficient and timelycustomer resolution.* Follows the Value Added Services and Products (VASP) Process (i.e.,selling extended warranties, water filters, generating customer interestin new Heating Ventilation and Air Conditioning systems and other HomeImprovement items as appropriate) by effectively communicating the benefitsto the customer, when applicable.* Maintains the highest level of service standards and communicates openlywith District Technical Manager to assist as needed with resolving customerissues.* Maintains truck stock inventory and ensures maintenance schedules are withinthe Company guidelines (i.e., wash truck weekly, oil changes), andensures tools and equipment are in safe operating condition.* Completes all Break/Fix Technician training elements within requiredtimeframes.* Uses basic tools or instruments to assemble, adjust, calibrate, repairor test various products and clearly articulates complex HVAC issues insimplified terms to ensure customer understanding* Possesses the ability to independently replaces compressors, evaporatorcoils, condenser coils, and full condensing units. Experience repairingand replacing ductwork and diagnosing air flow problems.* Performs other duties as assignedREQUIRED SKILLS:* Applicable CFC License* Ability to read, write and speak English and apply written text of atechnical nature in order to answer questions, solve problems or completejob tasks* Complete knowledge of all tools, equipment and materials used to performservices on Heating Ventilation and Air Conditioning (HVAC) unitsincluding extensive brazing experience * Ability to receive truck stock athome if a Company vehicle is retained at the Break Fix Technician'sresidence or other location* Ability to do off season installs and work variable and flexible hours,including significant overtime as needed, along with overnight and Sundayservice as needed* Ability to follow appropriate industry specific regulations related to thehandling of hazardous materials* Ability to frequently bend, stoop, kneel, stretch, twist, reachand climb and lift/carry up to 75 lbs while accessing various interior andexterior landscapes with different levels of terrain* "Ability to drive and travel long distances of over 5 hours, in variousweather conditions and in various demographic areas "* Must be able to read and understand schematic diagrams. Must have workingknowledge of subheat and supercool* Ability to possess valid vehicle insurance.PREFERRED SKILLS:* High school diploma or General Education Degree (GED)Years Experience2 - 5 Years ExperiencePreferred Minimum EducationTechnical / Vocational SchoolTravel RequirementsExtensive (50-75%)Location Address 112330 E 46TH AVE SUITE 300Location CityDENVERLocation StateCOLocation Postal Code80239