Job Information
LG Electronics USA, Inc. Field Service Technician in Denver, Colorado
Field Service Technician
Location Denver, Colorado
Department (Org 2) Field Service I40026
Job Requisition 25185
Company:
LG Electronics Alabama Inc. (LGEAI) - Service
Job Function:
Customer Service
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make 'Life Good' – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Talk about a mantra. Life's Good with LG!
LG Electronics offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance (100% company paid premiums)
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Competetive pay
Hourly Rate: $22-$30 an hour (based on experience)
Bonus eligible based upon individual performance
Come join the team!
POSITION DESCRIPTION:
LG Direct Mobile Service Technicians (DMSTs), are responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.
RESPONSIBILITIES:
Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
MINIMUM REQUIREMENTS:
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools, and diagnostic test equipment
Ability to properly trouble-shoot, diagnose, repair and document product/system issues
Valid Driver’s license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, inc., and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
