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EnerSys Field Service Technician II in Denver, Colorado

EnerSys is the global leader in stored energy solutions for industrialapplications. We have over thirty manufacturing and assembly plants worldwideservicing over 10,000 customers in more than 100 countries. Worldwideheadquarters are located in Reading, PA, USA with regional headquarters inEurope and Asia. We complement our extensive line of Motive Power and EnergySystems with a full range of integrated services and systems. With sales andservice locations throughout the world, and over 100 years of batteryexperience, EnerSys is the power/full solution for stored DC powerproducts. We continue to grow in our industry by ensuring all employeespossess the following core competencies: customer focused, team player,engaged, ethical, strong communication skills, and works safely.What We're OfferingPaid time off plus paid holidaysMedical/dental/vision insurance planLife insurance, short/longterm disability, tuitionreimbursement, flexspending, and employee stock purchase plan401K planCulture: We value and strive for excellence in all that we do throughinnovative technology by creating long lasting relationships with ourstakeholders, co-workers, and customers. We continentally strive to fosterteamwork, engagement and enhance our employee's skills and competence byproviding appropriate training.Compensation Range: $47,000-$58,800 AnnualJob PurposeProvide technical and application support for EnerSys products and services,in the assigned area against profitable margins and in line with the businessplan, in order to contribute to the realization of service-related sales andservice targets.Essential Duties and ResponsibilitiesTravel to customer sites to install, repair, and perform preventativemaintenance to customer's equipmentFollows all company policies and procedures as listed, but not limited to:warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000Operates material handling equipment per OSHA requirementsMaintains a safe, orderly, and clean working environmentMaintains records of performance reportsInteracts with all levels of people, both inside and outside the companyDevelops and conducts training on the safe operations of the equipment anddemonstrates skills to trainees, including both team members and customersProvides a communication link between the customer and the company to helpensure that effective service is provided to the customerProvides the highest quality of service possible in order to assure customersatisfactionGenerates substantial annual revenuesFunctions without direct supervisionAble to add, subtract, multiply, and divide in all units of measure,using whole numbers, common fractions, and decimalsCompletes compliance and job-specific trainingReplaces defective parts, reassembles and repairs batteries and relatedequipment; Installs new equipment at customer's facility to ensure fullfunctionality according to specificationsProvides on-site technical assistance to help troubleshoot and repairequipmentCompletes timely reporting of all activities including service reports,expense reports, quality alerts and maintenance reports to the companyIs directly responsible for company assets, including a service vehicle,parts inventory, tools and test equipmentQualificationsMinimum Qualifications4-6 years of previous customer service experience in field supportBasic knowledge of Microsoft Office and the InternetBasic mechanical aptitudePrevious experience working with hand and power toolsAble to read with comprehension and write documents (such as customercorrespondences, memos, and reports) in English

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