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TDS Telecommunications Corporation Lead Technician in Berthoud, Colorado

Lead TechnicianJob LocationsUS-CO-BerthoudID2021-16880CompanyTDS Cable OperationsOverviewThe Lead Technician position works under general supervision and directionwhile performing and/or leading a group of Technicians who may perform avariety of work related to installation, disconnects and service changes(rebuilds, extensions, etc.) or repairs for customers. Theseresponsibilities may also include system or routine maintenance, plantrepair, and/or head-end maintenance. This position ensures completion ofall technical work within field services operations while working effectivelycross-functionally on delivering products and services to our customersthrough technical support and problem resolution while maintaining fieldquality control; and motivating, developing and managing team performance.This role contributes to the Company's success in customer service throughquality, commitment, courtesy and teamwork.TDS Broadband Service provides cable TV, broadband internet, and phoneservice formore than 300,000 customer connectionsin Arizona, Colorado,Nevada, New Mexico, Utah and Texas. BendBroadband, located in CentralOregon, is part of TDS Broadband Broadband Service is part of TDS Telecommunications LLC (TDSTelecom), headquartered in Madison, Wisconsin. Combined, the companiesemploy more than 2,800 people. Broadband Service and TDS Telecom are subsidiaries of Telephone and DataSystems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in1969, TDS Inc. employs 9,400 people and has approximately six millionconnections nationwide through its businesses U.S. Cellular, TDS Telecom,OneNeck IT Solutions LLC, TDS Broadband Service, and TDS Broadcasting LLC.TDS Inc. has been named to several Forbes lists, including America's BestEmployers for Diversity, Best Large Employers, and Best Employers forWomen. ViResponsibilitiesSubject Matter Expertise (SME) for team and has the ability to perform thesame responsibilities as team when/where applicable and/or necessary. Usesappropriate methods to resolve internal and external customer escalations in atimely manner related to one or more of the following areas of service,outage, planned maintenance, testing requirements, repairs, rebuildsor extensions, upgrades and/or delivery of products and services. Includesinvolvement in complexly related projects requirement project status updatesand/or reported delays or acceleration.Work may or may not further include the following areas of specific expertise:Troubleshoot and repair problems associated with the RF, AC, and DCportion of the forward and reverse portion of the plant such as transmissionlevels, signal losses, off-air interference and troubleshooting of opticalpower, which also includes all FCC testing requirements.Plant Maintenance:Perform routine sweep, balancing, aligning, and adjustment of componentsand equipment used to amplify and process signals.Test main trunk lines using signal level meters, volt-OHM meters, spectrumanalyzers and other related test equipment on a regular basis, comparefindings in the field with documentation. Test power supplies on a regularbasis and perform field engineering walkout as required.Monitor and record system leakage and repair drop leakage; comply withrequirements outlined in applicable regulations.Clean and maintain assigned equipment and stock assigned vehicle.Assure system security by termination of unused ports, lock and tag peds/lockboxes.Warehouse:Work with Procurement on ordering of CPE through trending analysis, churndata and SAP/IUTA inventory true up. Track and report all shipments keepinglocal FSM informed of inventory status or delays with orders.Lead/Mentor the warehouse team on existing and any new process to trackwarehouse inventory including owning the Weekly Tech Audit as well asDaily/Yearly CPE cycle count processes ensuring adherence to all proceduresas required by FS Compliance requirements.Follow up on all billing w