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TDS Telecommunications Corporation Broadband Technician II in Berthoud, Colorado

Broadband Technician IIJob LocationsUS-CO-BerthoudID2020-16351CompanyTDS TelecomOverviewTheBroadband Technician II position performs intermediate installations,disconnects and service changes for residential customers, including FTTH(Fiber to the Home). These services include, but are not limited to,video service, HSD Services, and home phone service. This role performsmoderate troubleshooting from the tap to the customer's electronic devices(TV, DVD, Modem etc.). This role may perform underground and/oraerial construction involved with system plant, along with its' repair andmaintenance supporting various customer-focused activities. This position willbe responsible for installing, splicing, repairing and maintainingaerial, buried, and/or underground fiber optic and copper cable. Thisposition will need to be knowledgeable of commonly used concepts,practices, and procedures within the field of telecommunications.ResponsibilitiesPerform intermediate installation of all necessary cable wiring (interiorand exterior) and hardware from the tap to the customer's equipment forreception of cable and other company services that are offered for single andmulti-family customersThis may include construction of specific installation of trunk anddistribution line passive and active devices, both new and rebuilt,including power supplies (60 and 90 V), amplifiers, hybrid splitter,directional couplers, power combiners and tap boxes. Guys, lashes,re-lashes, pulls and splices cable. Digs and places holes, lays cable,unreels, pulls and strings wire from pole to pole. Removes from service ortranPerform all work as necessary to conform to quality control guidelines(includes compliance with requirements outlined in applicable regulationssuch as: OSHA, FCC, NEC and NESC)Perform connects (new connects and reconnects), disconnects (requestedand non-pays), upgrades, downgrades, relocates, install additionaloutlets, fiber connections, hardline cutovers, and install or removeequipment (i.e. converters) at single or multiple unit dwellingsTest equipment to identify and repair signal strength issues and ensureoptimum reception. Use Locators, TDR's, FDR's and read system maps.This may include interpretation of system maps, calculation of signal lossof cable lines and/or devices using signal level meters, reading andunderstanding plant blueprints and updates to blueprints (excluding maintrunk lines). This may also include pole, ladder, tower or alternativestructure climbing along with the potential use of a bucket truckMonitor and record system, drop, and in-house leakage; properly recordall required information on work orders, surveys, referrals, etcPromote cable, internet, and other company services; educate customer onproper use of the service, including how to add additional services,channel lineups, proper equipment usage, and other services that are availableQualificationsRequired Qualifications1+ years' of cable installation and repair or professionally relatedexperience-OR- current military service, or prior military service withhonorable dischargeMust have and maintain a valid driver's licenseOther QualificationsUpon hire, must successfully complete customer-specific requirements,which may include a background check administered by the customerPrevious customer service experience a plusBasic knowledge and aptitude in electronicsMust be reliable and responsible, with a strong work ethic dedicated to a teamPractical knowledge/experience with computer applications or burialconstructionFamiliarity with company products and servicesProven organizational skills and ability to multi-task with limitedinstructionRequires being available for on-call/standby responsibilities and mayrequire occasional travelDemonstrated customer service and sales skills, as well as effectivecommunications skills (verbal and written) for interaction with internaland external customersAbility to work in a fast-paced, dynamic work environmentPhysical requirements may vary based on