HSS, Inc. Full-Time - Field Service Technician - Alamosa, CO in Alamosa, Colorado
Requisition Number:20-19072Position Title: POSITION SUMMARY The goal of the Field Service Technician II position is to provide excellent customer support for HSS customers and their mission. This positioncompletes repairs, service work, and preventive maintenance on customer's medical equipment in accordance with established HSSpolicies and procedures. The Field Service Technician II works with a high degree of autonomy and provides a high level ofcustomer service. ESSENTIAL DUTIES and RESPONSIBILITIES: Performs service work and preventive maintenance of medical equipment andensures completion of the percentage requested by customers. Repairs equipment as needed including: failure assessment, parts orders, delivery back to customers, and keeping customersinformed of status. Resolves issues pertaining to the medical equipment and works with customers to ensure medicalequipment and technology is working within specifications. Accurately documents and keeps detailed records of all work relatedactivities. Performs scheduled inspections. Provides customer support of non-PM and non-repair issues such as followingup on customer questions, attending meetings, and research issues. Provides all other support as requested by manager. Works and interacts with current and prospective clients, other employees, salesrepresentatives, vendors, medical personnel, patients, guests, and visitors. Other duties as assigned. OTHER DUTIES and RESPONSIBILITIES: Stays abreast of changes in medical equipment technology. Actively works to gain more knowledge and experience. QUALIFICATIONS: High school diploma or equivalent required Associates degree or equivalent military training in associated field preferred 2-4 years of hands-on experience performing medical equipment repair and maintenance Broad experience with general medical devices, test equipment, and hand tools Broad experience operating electronic and specialized test equipment;troubleshooting equipment faults; and performing quality assurance testing on a variety of medicalequipment Working knowledge of healthcare regulations pertaining to equipment, industry standards, codes and proceduresregarding safety and HIPAA. General mechanical and electrical knowledge Excellent organizational skills and ability to work with limited supervision. Ability to communicate effectively with various levels of employeesas well as customers both verbally and in writing. Proficiency with computers to include MS Word, Excel, Outlook and abilityto learn new software Ability to perform general arithmetic Ability to perform duties with a high level of judgment, discretion, andconfidentiality Working towards applicable industry certification (CBET, CLES, CRES,Network, Pressure Vessel, etc.) 1-3 Certifications preferred Demonstrated ability to perform duties as assigned Must have a valid driver's license and able to meet HSS driving requirements. Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits: Medical, Dental, and Vision Insurance Supplemental Medical Reimbursement Plans Paid Time Off and Paid Holidays* 401k Plan and Free Retirement Planning Consulting Short-term and Long-term Disability Income Protection Benefits Life Insurance for Teammate and Family Employee Assistance Program Recognition and Reward Program Perks Discount Programs with 3,000 free classes from yoga to financial wellness. Wellness Program Pet Insurance Identify... For full info follow application link.